Full refund
If your eSIM has not been installed or activated, request a refund within 30 days of purchase.
Technical problems
If an installed eSIM does not connect because of an issue on our side and we cannot fix it, we refund you in full or replace the plan.
Not refundable
- Plans that have been activated and used, partly or fully
- Purchases for incompatible or carrier-locked devices after installation
- Unused data at the end of validity
How to request
Email support@hbsim.com with your order reference. Refunds go back to the original payment method within 5–10 business days.